Privacy policy

This policy applies to Teamasa at teamasa.com and its content workspace. WU XIN, an individual, operates Teamasa and is responsible for the personal information described in this policy (the data controller where that term applies). "Teamasa", "we" and "us" refer to WU XIN operating the service. For privacy questions or requests, contact our Privacy Contact at support@teamasa.com.

1. Information we collect

Information comes from you, the sign-in or payment service you choose, and technical records produced when you use the service.

• Account information: your email, display name, optional image, sign-in details and preferences.
• Your content: messages, materials, business profiles, roles, writing styles, assistant instructions, generated drafts and saved work. Voice input processes audio when you choose to use your microphone.
• Billing and support: transaction amounts, order records, payment status, service usage and messages you send to support. Payment details are handled by the provider shown at checkout.
• Device and usage information: IP address, browser/device information, login and security events, errors, and public-page activity when you allow optional analytics.

Avoid including unnecessary sensitive information or other people's personal information in your materials.

2. How we use information

We use this information to operate your account and workspace, generate requested content, provide paid services, answer support requests, prevent abuse, fix errors and meet legal obligations. Optional public-page analytics help us understand and improve the website.

Legal bases: where applicable data-protection law requires a legal basis, we rely on performing our agreement with you for accounts, requested AI processing, billing and related support; our legitimate interests in securing the service, preventing fraud, investigating faults and handling disputes, balanced against your rights; legal obligations for required accounting and regulatory records; and your consent for optional analytics and microphone access where required. You can decline optional processing without giving up text input or core account functions.

Registration does not sign you up for promotional email. Account verification, security, billing and support messages are separate from marketing.

3. How AI features process content

Inputs and generation: to respond to your request, we process the text and materials you submit, together with relevant conversation context and background information you have selected. Third-party AI services help generate the result.

Voice input: audio is sent to a speech-recognition service only after you choose voice input and allow microphone access. You can use text instead.

Supporting services: we share information needed for the relevant function with providers of AI processing, cloud storage, authentication, payments, email, security and customer support. Their processing is subject to applicable law and service terms, and their retention requirements can differ from Teamasa's saved history. Contact us to ask about a particular processing activity.

Payments: if you choose a checkout provided by Waffo Pancake, Waffo is the Merchant of Record and processes payment, billing, fraud-prevention and transaction records under its own privacy notice shown at checkout. We provide the order reference, selected product, amount, currency and relevant account/contact information needed to complete the purchase, and receive transaction identifiers, payment and subscription status and related billing records to provide your service and support. Full card numbers and security codes are entered directly with the payment provider and are not received or stored on Teamasa servers. Please read the payment provider's privacy notice before paying.

Using an AI feature does not automatically publish your materials or generated work, or make them available to other users. Input permissions, use of generated content and review responsibilities are explained in our terms of service.

We may disclose information when required by law or necessary to address fraud, security threats or legal claims. We do not sell personal information or share it for cross-context behavioral advertising.

4. Cookies, analytics and chat

Necessary functions: cookies and similar technologies keep you signed in, remember preferences and prevent abuse. Security verification may process IP addresses, device signals and verification interactions; see the security verification provider's privacy notice. Rejecting optional analytics does not disable these necessary functions.

Optional analytics: analytics load only after you accept, on eligible public pages while signed out. We currently use Microsoft Clarity to process page activity, device information and masked session replay to improve the website. Data received by the provider is also subject to its privacy statement. We keep advertising consent disabled. Analytics and third-party chat do not load in private workspaces, sign-in pages or account settings.

Change your choice using Privacy preferences in the footer or account privacy settings. We treat Global Privacy Control (GPC) and Do Not Track as a refusal of optional analytics. Withdrawing consent stops further collection on this browser; it does not automatically erase earlier records.

Support chat: a third-party chat service connects only when you choose to open it. It receives the public page address, device/network information and messages you send; we do not automatically attach your account identity. For private account issues, use an account ticket or email.

5. International processing

Teamasa and its providers may process and store information outside your country or region, including outside North America. Data-protection laws and government-access rules may differ from those where you live. We remain responsible for our handling of information under this policy and applicable law. Contact us to ask where a particular feature processes information.

6. Retention and security

We keep saved account and workspace content to provide your history and workspace, until you remove it or we complete a deletion request. Temporary copies of completed or failed AI responses used for retry and recovery become eligible for removal after 30 days and are cleared by scheduled maintenance; this does not delete conversations or drafts you saved in your workspace. Active requests are retained until processing or recovery finishes. Security and support records are kept as needed to investigate issues, protect the service and handle requests.

Transaction and related usage records may be retained for accounting, legal obligations or disputes. Our encrypted service backups have a seven-day retention cycle, so removed information may remain in those backups until expiry. If a backup is restored, completed deletion requests must be reapplied before normal use resumes. Independent providers may retain their own records under their terms or legal duties; we follow up with relevant providers where required. We explain the categories, reason and applicable retention period when handling a deletion request, and delete or anonymize information when that reason no longer applies.

We use encrypted connections, access controls and other safeguards appropriate to the service. If a personal-data breach requires notification, we notify affected users and the relevant authority within the applicable legal deadlines, including the 72-hour authority-notification deadline where GDPR Article 33 applies. No online service can guarantee absolute security. Protect your account and keep a copy of important work.

7. Your choices and privacy rights

Edit saved workspace information and download an export or request account deletion in account and privacy. Exports cover saved account and cloud workspace data; linked files and independent provider records may require separate follow-up. Account deletion is reviewed by support and confirmed when complete.

Depending on applicable law, you may request access, correction, deletion or a portable copy of personal information, withdraw consent to optional processing, object to or restrict certain uses, or seek review of a denied request. We do not discriminate against you for exercising applicable privacy rights.

Send requests to support@teamasa.com, including if you cannot sign in or act as an authorized representative. We may verify ownership or authority using information reasonably needed for the request. We aim to respond to privacy requests within 30 calendar days of receipt, and comply with any shorter applicable deadline. If the law permits an extension, we notify you within the initial response period, explaining why and when to expect a response. We explain any refusal or necessary retention. You may contact the privacy or consumer-protection authority where you live.

US residents, including California: rights and exceptions depend on which state laws apply to the service. Our data categories, sources, purposes and disclosures are described above. GPC and Do Not Track are handled as described in section 4.

Canadian residents: our Privacy Contact receives access, correction and privacy complaints at the address above. You may raise unresolved concerns with the applicable federal or provincial privacy commissioner. International processing is described in section 5.

Cancelling a subscription and deleting personal data are separate actions. Cancel future renewals in subscription settings; contact support if you need help with both.

8. Children's privacy

Teamasa is intended for people legally able to accept the service terms. It is not directed to children under 13, who must not create an account or submit personal information. If you believe a child has provided personal information, contact us to investigate and remove it as appropriate. Older minors need a parent or guardian's permission where required by law.

9. Policy updates

The latest revision date appears above. For material changes, we normally give at least 15 days' advance notice through the service or email and obtain consent where required. Changes needed sooner for legal or urgent security reasons are notified as soon as reasonably possible. New optional uses of information are not authorized merely by updating this policy.

Operator and privacy contact: WU XIN (individual), support@teamasa.com. Related policies: terms of service and refund policy.