Refund policy

This policy applies to subscriptions purchased through Teamasa. Cancelling a renewal and requesting a refund are different actions. Registration alone does not charge you.

1. Cancel your next renewal

Go to subscription settings and cancel future renewals. If the control is unavailable or you cannot sign in, email support@teamasa.com for help.

Unused credits for the current paid period remain available until its end. They do not roll over, and cancellation does not automatically refund the current period. Check the cancellation confirmation and subscription end date.

2. When to contact us about a refund

Contact us if you notice:

• A duplicate or unauthorized charge, or an incorrect amount.
• Purchased credits or services that were not delivered.
• A persistent technical problem preventing use of a paid service.
• Another payment issue you would like reviewed.

We correct confirmed duplicate or incorrect charges. Other requests are assessed using the affected order, delivery, usage in that billing period, purchase disclosures and applicable law. Unused credits or a change of mind do not automatically entitle you to a refund; you can still ask us to review your circumstances.

We do not promise automatic approval or a full refund for every request. Using some credits does not waive rights under applicable law.

3. Submit a request

Email support@teamasa.com or open an account support ticket. Include:

1. Your account email and order reference.
2. Payment date, amount and currency.
3. A short issue description, with a relevant screenshot if helpful.

Find orders in payment history. Report issues promptly to help us investigate. Do not send passwords, full payment-card details or unrelated private content.

4. After approval

We confirm the refund amount and any adjustment to the affected order's credits. Approved refunds normally go back to the original payment method; arrival time depends on the provider and your financial institution.

A refund does not by itself confirm that future renewals have stopped. We check cancellation separately and explain the subscription status in the outcome. Credits from unrelated purchases or grants are not removed as part of the refunded order.

5. Your legal rights

This policy does not limit mandatory refund, cancellation or other consumer rights. Terms disclosed for an existing purchase and stronger rights required by law continue to apply. If you disagree with an outcome, reply to support for review; you remain free to use lawful dispute or complaint processes.